The Statutory City of Decin and the 1CLICK system
or simplifying task, process and document management
Basic information
Client: the Statutory City of Decin
Area: Public administration
Number of users: 270+
Use of the 1CLICK system since: 2011
„Díky 1CLICKu máme věci pod kontrolou“
„Na 1CLICKu se mi vždycky líbila jeho logika.“
Call
Public administration is a specific, complex environment where many departments, people and systems work together.
The city management has addressed:
- fragmented information
- unclear record of tasks
- complex internal communication
So our goal was, everything to unify, streamline, make it clearer, without the need for complex and costly development of our own system.
Solution: the 1CLICK system as a central communication tool for the authority
The Statutory City of Decin started with the Tasks module and today uses 1CLICK across the entire organization – from the management to individual departments.
“Currently, 1CLICK is one of the four main pillars of our information systems. When I took over as Head of IT in 2022, one of my main goals was to consolidate a large number of agendas into several modular solutions. 1CLICK has not only remained an integral part of our information portfolio, but its use has also expanded significantly.”
Benefits for the Statutory City of Děčín
1. A central place for everything
“The biggest benefit is clearly that we have all the important information clearly in one place. We don’t have to search for anything in other applications, emails or papers. The progress of the solution, comments and attachments are immediately visible to all participants in the task or project.”
2. Speeding up and streamlining internal processes
“Thanks to forms and processes, we now approve purchases, operational requests or leave transfers directly in the system. The processes have helped us a lot, for example, in implementing internal IT support. We know exactly who is dealing with what, at what stage the request is and what will follow.”
3. Flexibility and customisation of the system
“We can customize 1CLICK according to our requirements. We simply customize each process or form to fit our specific need.”
4. Easy training and user-friendliness
“For us in the public administration, it is essential that the 1CLICK system is clear, simple, and built on a logical basis, so that our users quickly find their way around and get involved.”
