Client introduction
The company I.R.M. s.r.o. offers parts and equipment for cable assembly. An integral part of their business is the sale of reconditioned machines. It has been in business for 19 years, has a turnover of 30,000,000 and employs 22 people. In 2020, they implemented the 1CLICK system.
The customer had three basic requirements
1. Ensure fast communication within the company
2. Effectively address customer requirements
3. Ensure deadlines are met
The reason they started looking for a comprehensive solution was because they were using many communication platforms in the company. Specifically emails, whatsapp, phone calls, hangouts and other messengers.
“Above all, we were concerned about the lack of feedback. If someone didn’t reply to an email, we didn’t know if the matter was being addressed or not. Dealing with requests over the phone was also ineffective, as there was no written record of them and they led to haggling over set deadlines. The progress of individual tasks, projects and people involved could not be seen in one place. Whatsapp and other messengers contributed to the fragmentation of communication.” said company owner Pavel Řimek
The tipping point has come,
when there were many unmet deadlines, reminders of assignments, arguing about who caused, forgot or didn’t do what. There’s been enough bad planning, one didn’t deliver this and one didn’t deliver that J, now everyone knows.
The main reason why I.R.M. s. r.o. decided to deploy the 1CLICK system was the overall functionality that fully met their needs. They stopped getting lost in emails that were copied to many people and it was still not clear if anyone was dealing with it, or who, and especially what the current state of it was. Significantly facilitating planning and ensuring mutual information for all collaborators.
System requirements
When looking for a solution, the company had the following requirements
– Ensure the missing communication system
– Simplicity and speed
– Ability to monitor communication history
– User-friendly environment
Decision
The owner of the company did his market research. “There were a number of features and functions that did not suit me in other systems. For example, the inability to quickly test the system, the unintuitive environment, the illogical communication solution. I decided for the system thanks to the personal approach of the supplier’s staff and especially the simplicity and friendliness of the 1CLICK solution. The opportunity to try it out and finding out that its functionalities solve all our requirements.”
Implementation
– It didn’t even take a day, they set up the users and accesses and it was off and running.
Difficulties in implementation
– Yes, there were some colleagues who did not want to accept the deployed system because of the clarity and documentability of the communication. This has changed in a short time and today they are the best users of the 1CLICK system. Today, they say they are glad the system is in place. It made their work easier and simplified communication. It suits them to find out months or years later what was solved and how.
What changes did it lead to
They all know what to do and are informed of each other. They have the ability to respond immediately if a supervisor gives an unrealistic deadline, for example. On the other hand, there is pressure for everyone to meet deadlines.
Result
“The introduction of the 1CLICK system has brought us simplified company processes, faster communication and significantly higher efficiency. What seemed unrealistic at the beginning has been beautifully implemented into the daily routine of our company thanks to our employees and the 1CLICK system.” Said P. Řimek
Any surprises?
– The fact that it got under everyone’s skin right away
How much has the introduction of 1CLICK affected the company?
– Communication problems have ceased and deadlines are being met.
Vision for the future
The company is considering individual expansion and the use of interactive online forms, for example for handover protocols to be used by technicians in the field on tablets.
Client’s recommendation
– What would he recommend to companies in a similar situation? Definitely check it out.
