Challenge: Rapid growth and the need for control
Jaroslav Hodr, the owner of Butra Group s.r.o., knew that if he was to succeed with the new IKEA contract, he would not be able to do it with traditional tools alone.
He needed a comprehensive system that could handle the increasing volume of work.
“I knew that if I didn’t have something that was totally connected, I wasn’t going to make it. I wanted flawlessness and satisfaction for everyone – customers, dispatch and installers.”
Solution: Digitization with 1CLICK
From an initial staff of six, the company quickly grew to a team of approximately 70 people. Today, Butra Group s.r.o. handles an average of 880 orders per month – and everything works great thanks to 1CLICK.
“Today we do almost 900 orders a month. Thanks to 1CLICK we have no problems and no bugs.”
“I got 1CLICK because of perfectionism. Everyone in the company knows what to do, has control over their work – and the system allows them to speak up immediately when they need to.”
Implementation: surprisingly fast
The company started using the basic functions in just 3 months. Gradually more modules were added – from order reception to invoicing and complaints.
“We started when 1CLICK already had a functional foundation. Within three months I had over 30 people involved in the system. Then we just added more processes.”
“The whole system saves us time, because most things today I only get to preview or deal with exceptional cases. Otherwise it works itself.”
Results:
- increase in staff from 6 people to 70
- increase in orders up to 880 per month
- no procedural errors
- comprehensive management of the entire company – from the order to the complaint procedure
- production implementation within 1 week
“1CLICK, this is the key to efficiency. It saves you an incredible number of people, puts your company in order and sets up processes that work flawlessly.”
Human approach as a competitive advantage
Jaroslav Hodr appreciates not only the software itself, but also the approach of the 1CLICK team.
“No expensive sophisticated system can replace the personal touch of the people at 1CLICK. What I got was many times the price I paid for it.”
“It’s simple. 1CLICK allows you to focus on your craft and not worry about how to manage it all. It’s all a matter of one click.”
Recommendations for other companies
“Think carefully and specify what you need – and let it guide you. Are you unfamiliar with the procedural procedure? Never mind. 1CLICK will help you set it up.
For me, it has brought profit, time savings and, most importantly, flawlessness, which is a huge competitive advantage in today’s world.”
🎯 Butra Group is a service partner of IKEA Czech Republic. It provides installation, kitchen orientation and complaint handling throughout the Czech Republic outside Moravia.
