System integration is the linking of different software components into a single working unit. IPEX has connected the IPEX Contact Centre to the 1CLICK system to ensure quality customer care.
In this article, you will learn about the functionality of this integration. The main advantages include the linking of contacts and customer information from the 1CLICK system to the IPEX Contact Centre.
1. Incoming call
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If the contact is stored in the 1CLICK app, we can see the caller’s name, company and specific phone number.
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The agent has call controls such as answer or reject the call.
2. Click on the detailed contact card of the 1CLICK system
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Clicking on the name will take you to the detailed customer card in the 1CLICK system.
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The agent can immediately find out all the information.
3. Writing notes directly in the CTI window
The agent can mark notes directly in the CTI window.
The note is automatically written to the 1CLICK system.
4. Call information in 1CLICK
The agent will see all phone calls with notes written in the Diary section.
If you are interested in connecting the IPEX Contact Centre and the 1CLICK system, please contact us at info@ipex.cz or podpora@1c2c.cz.
